- A " Return Goods Authorization (RGA)" number is required prior to returning a product. This is for internal tracking purposes.
- Any items returned without an " Return Goods Authorization (RGA)” number WILL NOT be processed and considered an unauthorized return. BoltzEquipmentParts.com (Boltz Equipment, Inc.) will not be responsible for unauthorized returns.
- Items must be returned within 30 days of the original invoice date. Please note all sales are final and non-returnable after 30 days.
- A 20 % restocking fee of the actual product price applies to all returned products. Restocking fees are applied to cover the cost and time associated with processing a returned product. Customer is responsible for the return shipping charges (whether domestic or international). Restocking fees are not charged to items that are defective or shipped in error.
- Special order items are non-returnable.
- Unacceptable returns will be sent back to the customer upon customer request at the customer's expense.
- All returned parts must be in new and perfect condition and must contain all components. The returned items must be in the original packaging.
- Returns will not be accepted if the part was installed, modified , misused or in unsalable condition.
- Credit cannot be issued if the part is non-returnable, or if it has been installed, misused, or in unsalable condition.
- BoltzEquipment.Parts.com (Boltz Equipment, Inc.) is not responsible for refunds and/or return freight charges.
Returned Goods Instructions:
- Email our returns department at this email address: firstname.lastname@example.org.
- Our returns department will contact you via phone or email, generally within one to three business days (weekends and holiday excluded).
- Our returns department can then issue a "Return Goods Authorization (RGA)” number for completion of your return.
- Refunds are generally issued within two business days (weekends and holidays excluded) of receipt and inspection of the returned item(s).
- We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
- Once issued, a refund can take 48-72 business hours to reflect depending on your bank or credit card provider.
- Your credit will be issued against the original credit card which was provided at the time of purchase.