Returns Policy Default Link (don't use)

Return Information:

• A " Return Goods Authorization (RGA)" number is required prior to returning a product.  This is for internal tracking purposes.
• Any items returned without an " Return Goods Authorization (RGA)” number WILL NOT be processed and considered an unauthorized return.  BoltzEquipmentParts.com (Boltz Equipment, Inc.) will not be responsible for unauthorized returns.
• Items must be returned within 30 days of the original invoice date. Please note all sales are final and non-returnable after 30 days.
• A 20 % restocking fee of the actual product price applies to all returned products. Restocking fees are applied to cover the cost and time associated with processing a returned product. Customer is responsible for the return shipping charges (whether domestic or international). Restocking fees are not charged to items that are defective or shipped in error.
• Special order items are non-returnable.  
• Unacceptable returns will be sent back to the customer upon customer request at the customer's expense.
• All returned parts must be in new and perfect condition and must contain all components. The returned items must be in the original packaging.
• Returns will not be accepted if the part was installed, modified , misused or in unsalable condition.
• Credit cannot be issued if the part is non-returnable, or if it has been installed, misused, or in unsalable condition.
• BoltzEquipment.Parts.com (Boltz Equipment, Inc.) is not responsible for refunds and/or return freight charges.

Returned Goods Instructions:

• Email our returns department at this email address: returns@boltzequipmentparts.com.
• Our returns department will contact you via phone or email, generally within one to three business days (weekends and holiday excluded).
• Our returns department can then issue a "Return Goods Authorization (RGA)” number for completion of your return.
• Refunds are generally issued within two business days (weekends and holidays excluded) of receipt and inspection of the returned item(s).
• We'll notify you via e-mail of your refund once we've received and processed the returned item(s).
• Once issued, a refund can take 48-72 business hours to reflect depending on your bank or credit card provider.
• Your credit will be issued against the original credit card which was provided at the time of purchase.